Refund policy
At KartWalk, we strive to provide you with the best shopping experience. We understand that sometimes a product may not meet your expectations, and we are here to assist you with our hassle-free return policy.
3-Day Return Policy
We offer a 3-day return policy, giving you ample time to request a return after receiving your item. This means that if you are not satisfied with your purchase, you have 3 days to initiate the return process.
Eligibility Criteria
In order to be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition as when you received it.
- The item must be unworn or unused.
- The item must have all tags attached.
- The item must be in its original packaging.
- You must provide the receipt or proof of purchase.
How to Initiate a Return
If you wish to return an item, please contact our customer support team at support@KartWalk.in. They will guide you through the return process and provide you with further instructions.
Please note that returns should be sent to the following address:
KartWalk, Taggargod, Jali Road, 581320 Bhatkal Karnataka, India
Return Shipping
If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. It is important to follow these instructions to ensure that your return is processed smoothly.
Please note that items sent back to us without first requesting a return will not be accepted.
Return Method
In store, by mail.
How will customers get the return label?
Download/Print
Return Window
3 Days from Delivery Date
Item Condition
New
Restocking Fee
Restocking Returns are free of charges for us.
Refund Process
Once we receive and inspect your returned item, we will notify you about the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 3 business days.
Please keep in mind that it may take some time for your bank or credit card company to process the refund and post it to your account.
If you have any further questions or concerns regarding our return policy, please don't hesitate to contact us at support@KartWalk.in. We are here to assist you and ensure your satisfaction.
As a responsible and customer-centric ecommerce store, we prioritize the satisfaction of our valued customers. We understand that sometimes issues may arise with your order, and we are here to assist you in resolving them promptly and efficiently.
Damages and Issues
Upon receiving your order, we kindly request that you inspect the items carefully. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We value your feedback and want to ensure that you are completely satisfied with your purchase. By notifying us promptly, we can evaluate the issue and take the necessary steps to make it right.
Exceptions / Non-Returnable Items
While we strive to provide a hassle-free return experience, there are certain types of items that cannot be returned for various reasons. These include perishable goods such as food, flowers, or plants, as well as custom products like special orders or personalized items. Additionally, for safety reasons, we do not accept returns for hazardous materials, flammable liquids, or gases.
If you have any questions or concerns about the return eligibility of a specific item, please do not hesitate to get in touch with us. Our dedicated customer support team is here to assist you and provide further clarification.
Kindly note that we are unable to accept returns for sale items or gift cards. We appreciate your understanding in this matter.
At KartWalk, we are committed to ensuring your satisfaction with our products and services. If you have any further questions or require assistance regarding our return policy, please do not hesitate to contact us.
Exchanges
Exchanging an item is the most efficient method to ensure you receive the product you desire. By returning the item you currently possess and having the return approved, you can then proceed to make a separate purchase for the new item.
Exchanges provide a swift solution for customers who wish to obtain a different product. By following this process, you can easily acquire the item you desire without any unnecessary delays or complications.
When initiating an exchange, it is important to adhere to the return policy guidelines. Ensure that the item you are returning is in the same condition as when you received it, with all tags intact and in its original packaging. Additionally, please provide the receipt or proof of purchase to facilitate the exchange process.
Once your return has been received and inspected, you will be notified of the approval status. If your return is approved, a refund will be automatically issued to your original payment method within 3 business days. Please note that the processing time for the refund may vary depending on your bank or credit card company.
To proceed with the exchange, simply make a separate purchase for the new item. By doing so, you can swiftly acquire the product you desire while ensuring a seamless shopping experience.
If you have any further questions or require assistance with the exchange process, please do not hesitate to contact us at support@KartWalk.in. Our dedicated team is here to provide you with the necessary guidance and support.