Refund policy

↩️ KartWalk Returns

Return & Refund Policy

Clear returns. Simple refunds. Please review the conditions below before sending any item back.

🗓️
3-Day Return Window Request a return within 3 days of delivery.
📦
Original Condition Unused, unworn, tagged and in original packaging.
₹
No Restocking Fee No restocking fee for accepted eligible returns.
💳
Refund to Original Method Approved refunds are initiated to the original payment method.

Return Eligibility

To be eligible for a return, the product must be in the same condition in which it was received.

  • The item must be unworn and unused.
  • All original tags must be attached.
  • The item must be in its original packaging.
  • You must provide a receipt or valid proof of purchase.

How to Request a Return

1
Contact KartWalk

Email support@kartwalk.in within 3 days of delivery with your Order ID and reason for return.

2
Wait for Approval

Our support team will review your request and provide return instructions if the item is eligible.

3
Send the Item Back

Follow the provided instructions so your return can be correctly identified and processed.

Please contact us before returning an item. Items sent back without first requesting and receiving return instructions may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If the product is damaged, defective, or different from what you ordered, contact us as soon as possible with your order information.

Our team will review the issue and help you with the appropriate solution.

Refund Process

Once we receive and inspect your returned item, we will notify you about the return status.

If your return is approved, we will initiate the refund to your original payment method within 3 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

Exchanges

If you would like a different product, please return the original item according to this policy.

Once the return is approved, you may place a separate order for the replacement product.

Non-Returnable Items

  • Perishable goods such as food, flowers, or plants.
  • Custom, special-order, or personalized products.
  • Hazardous materials, flammable liquids, or gases.
  • Sale items.
  • Gift cards.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Return Address

KartWalk
Taggargod, Jali Road
581320 Bhatkal
Karnataka, India

Need Help?

Email us at support@kartwalk.in before sending an item back. Our team will guide you through the return and refund process.