1. How do I know my order was placed successfully?

After your order is successfully placed, you may receive an order confirmation using the contact information provided during checkout. Please review the order details carefully and contact KartWalk support if you notice an error.

2. How long does order processing take?

KartWalk generally processes orders within 1–2 business days, Monday to Saturday. Processing includes preparing, verifying, packing and handing the order to the courier partner.

3. How long does delivery usually take?

After dispatch, typical transit time is approximately 2–4 business days. Actual delivery time may vary depending on destination, courier serviceability, holidays, weather or other circumstances outside KartWalk's control.

View Shipping Policy

4. How can I track my order?

You can use KartWalk's Track Order page after shipment information becomes available. Enter your KartWalk Order ID or courier tracking number to view available tracking details.

Track Your Order

5. What is KartWalk's return policy?

KartWalk currently provides a 3-day return window from delivery for eligible items. The product must generally be in the same condition in which it was received, unused or unworn, with original tags and packaging, together with valid proof of purchase.

View Return & Refund Policy

6. How do I request a return?

Email support@kartwalk.in within the applicable return window with your Order ID and reason for return. Please wait for return instructions before sending the item back.

7. How does the refund process work?

After the returned item is received and inspected, KartWalk will notify you of the outcome. If approved, the refund is initiated to the original payment method within 3 business days. Your bank or payment provider may require additional time to post the refund.

8. Can I exchange a product?

If you want a different product, return the original item according to the Return & Refund Policy. Once the return is approved, you can place a separate order for the replacement product.

9. What if I receive a damaged, defective or incorrect item?

Please contact KartWalk support as soon as possible with your Order ID and details of the issue. Our team will review the matter and provide the appropriate assistance.

10. Are some items non-returnable?

Yes. Depending on the product and applicable policy, certain items may not be eligible for return, including perishable goods, custom or personalized products, hazardous materials, sale items and gift cards.

11. What payment methods can I use?

Available payment methods are displayed during checkout and may include supported cards, UPI, net banking, digital wallets or other options provided by the payment gateway.

View Payment Terms

12. What should I do if my payment fails or stays pending?

If payment fails, you may retry using an available payment method. If money is debited but the order is not confirmed, allow time for your bank or payment provider to update the final transaction status before trying again.

13. Can I change my delivery address after ordering?

Contact KartWalk support as soon as possible. Address changes may not be possible after the order has been processed or handed to the courier partner.

14. What happens if my delivery is delayed?

Delivery estimates can change due to courier network conditions, weather, holidays, remote service areas, incorrect address details or other circumstances beyond KartWalk's control. You can check the latest available shipment information on the Track Order page.

15. How can I contact KartWalk?

You can contact our support team for order, payment, shipping, return or refund assistance.