FAQs
1. What types of skincare and haircare products does KartWalk offer?
KartWalk offers a wide range of skincare and haircare products, including germ protection soap, nourishing shampoo, and refreshing face packs. Our products cater to different skin and hair needs, providing effective cleansing, nourishment, and soothing properties for your daily self-care routines.
2. What is KartWalk's return policy?
At KartWalk, we strive to provide you with the best shopping experience. We offer a 3-day return policy, giving you ample time to request a return after receiving your item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with all tags attached, and in its original packaging. You must also provide the receipt or proof of purchase. To initiate a return, please contact our customer support team at support@KartWalk.in.
3. How does the refund process work?
Once we receive and inspect your returned item, we will notify you about the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 3 business days. Please note that it may take some time for your bank or credit card company to process the refund and post it to your account.
4. Can I exchange a product?
Yes, exchanging an item is possible at KartWalk. By returning the item you currently possess and having the return approved, you can then proceed to make a separate purchase for the new item. To initiate an exchange, please follow the return policy guidelines and contact our customer support team for further assistance.
5. What is KartWalk's shipping process?
At KartWalk, we aim to process and ship your items within 1-2 business days for orders placed outside the city. The transit time is estimated to be between 2-4 days. If you are located in the same city as our warehouse and the stock is ready, we will process and ship your order on the same day. To track the status of your order, visit our "Track Order" page and enter your order number.
6. What if I receive a damaged or wrong item?
If you notice any defects, damages, or receive the wrong item, please contact us immediately. We value your feedback and want to ensure that you are completely satisfied with your purchase. By notifying us promptly, we can evaluate the issue and take the necessary steps to make it right.
7. Are there any exceptions to the return policy?
While we strive to provide a hassle-free return experience, there are certain types of items that cannot be returned for various reasons. These include perishable goods, custom products, and hazardous materials. We are unable to accept returns for sale items or gift cards. If you have any questions about the return eligibility of a specific item, please contact our customer support team for clarification.
8. How can I contact KartWalk for further assistance?
If you have any further questions, concerns, or require assistance, please don't hesitate to contact us. You can reach our customer support team at support@KartWalk.in. We are here to provide you with the necessary guidance and support to ensure your satisfaction.
KartWalk
Email: support@KartWalk.in
Address: KartWalk, Taggargod, Jali Road, 581320 Bhatkal Karnataka, India