We want customers to understand the return process before sending anything back. This page explains who is eligible, how to request a return, what happens after inspection, and when approved refunds are issued.
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3-Day Return WindowRequest a return within 3 days of delivery.
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Original ConditionUnused, unworn, tagged and in original packaging.
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No Restocking FeeNo restocking fee for accepted eligible returns.
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Refund to Original MethodApproved refunds are initiated to the original payment method.
Return eligibility
To be eligible for a return, the product must:
Be in the same condition in which it was received.
Be unworn and unused.
Have all original tags attached.
Be in its original packaging.
Include a receipt or valid proof of purchase.
Damaged or incorrect item?
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly with your order information so we can review the issue and help you.
Do not send the item back before receiving return instructions from KartWalk.
How to request a return
1
Contact KartWalkEmail support@kartwalk.in within 3 days of delivery and include your order details and reason for return.
2
Wait for approvalOur team will review your request and provide return instructions if the item is eligible.
3
Send the item backFollow the instructions provided so your return can be identified and processed correctly.
Refund process
Once the returned item is received and inspected, we will notify you about the return status.
If approved, the refund will be initiated to your original payment method within 3 business days.
Your bank, card issuer, or payment provider may take additional time to post the refund to your account.
Exchanges
If you want a different product, return the original item according to this policy. Once the return is approved, you can place a separate order for the replacement product.
This helps keep the return and replacement process clear and traceable.
Items that cannot be returned
Perishable goods such as food, flowers, or plants.
Custom, special-order, or personalized products.
Hazardous materials, flammable liquids, or gases.
Sale items.
Gift cards.
If you are unsure whether your item is eligible, contact us before sending it back.
